Production & Shipping Policy
At Create The Culture, each item is made-to-order with care and attention to detail. This allows us to provide you with unique, custom pieces tailored specifically for you. Because of this, our production time is longer than typical ready-to-ship items.
Production Time
- All orders take a minimum of 2 weeks to produce before they are ready to ship.
- Please allow additional time during peak seasons, holidays, or for complex custom orders, which may take longer.
- If you need your order sooner, a rush fee will apply—ranging from 20–50% of the total value depending on the work’s complexity, materials, and expedited timeline.
- This fee ensures priority handling and cannot be waived.
- Please email us at info@createtheculture.shop before placing your order to confirm availability. We’ll send a custom invoice including the rush fee for approval and payment.
Shipping Costs
- Free Shipping: Orders over $200 qualify for free standard shipping within the U.S.
- Standard Shipping: Orders under $200 will have shipping calculated at checkout based on your location and order size.
- International Shipping: Available worldwide. Rates and delivery times vary by destination and will be calculated at checkout.
Order Confirmation & Tracking
- You’ll receive an email confirmation after placing your order.
- Once production is complete, a shipping notification with tracking details will be sent.
Order Processing
All orders are processed in the order they are received. We do our best to prioritize urgent requests, but production time remains the same due to the handcrafted nature of our work.
Thank you for your patience and understanding. We are committed to delivering beautifully crafted pieces, and we want you to love your order as much as we love making it for you!